FAQ's
Salon FAQs
1. Do you require a deposit?
We don’t require a deposit for appointments but we do require that a valid credit or debit card be placed on file to hold an appointment.
What if I need to cancel or reschedule my appointment?
Using the booking application, Vagaro, simply click cancel and reschedule. Appointments need to be canceled before the 24 hour window to avoid a fee. You can also call the salon when needed.
. What included in my service?
We offer so many different services here but with every appointment, we encourage you to get comfy in our lounge area, grab a snack from our snack cart and help yourself to any beverage of your choice. We will have the vibes in check by playing our favorite tunes and guest wifi is available while you’re here as well.
Do you offer gift cards or specials?
We certainly offer gift cards for any amount you request. We offer different specials each month and run flash sales sporadically. Be sure to sign up to be the first to know when we are running promotions!
Do you allow children?
While we love all your “mini-me’s” due to the nature of the salon and the services we offer, we kindly request you fly solo and keep the kiddos at home.
How do I make an appointment?
Create a username and password for our booking application, Vagaro. All new appointments and any changes that may arise can be done through there.
What is the parking situation?
We have parking spaces directly in fronton the salon and there is ample street parking as well.
What forms of payment do you accept?
We accept all major forms of card payment and cash. We also accept after-pay when used through our booking application Vagaro.
E-commerce FAQ
Where’s my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. For the US this is typically within 3-5 working days. You will also receive a tracking link in this email so check this out for any delivery updates.
If the delivery time frame has passed and you’ve still not received your items, please get in touch with us with your order details. Please make sure to send us your order number so we can investigate your order status for you.
Can I cancel/amend my order?
Once you have placed an order with us our team works hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
What delivery options do you offer?
You may chose standard (3-5 days) or express (1-2 days) delivery. We offer free delivery options when you spend over $50! WINNING! If you are local, please stop by and take advantage of our free local pickup.
Can I track the status of my order?
Sure can! You will receive updates throughout the process of receiving, packing and shipping. Once shipped, use your tracking number that was emailed to you for the latest updates on your delivery.
Can I return items?
Unfortunately, due to safety and sanitation guidelines we have a NO return policy, which means you cannot request a refund or return. If your items arrived damaged or have issues, please contact us immediately so we can work together to get things right. We will make every attempt to evaluate the situation and make it right.
Unfortunately, we cannot accept returns on eBooks or gift cards.
What forms of payment do you accept?
We accept all major forms of card payments as well as cash (for in-store purchases).